Admin Assistant for a Publishing Company in the Australia (Home Based Part Time)
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AI Summary
The role involves managing a CRM database to update member records, process invoices, and handle membership renewals. It also requires coordinating with members via email and phone to resolve account issues and bouncebacks.
• Working mostly within our database to update records and complete a variety of admin tasks including:
• Sending invoices to our members Updating member details in database
• Changing memberships from one person to another
• Check if our conference delegates are members and report Following up with "lapsed" members to determine why lapsed and to see if they want to renew Update credit card details of members
• Follow up on email bouncebacks to swap membership to a different person on staff Other general admin
• Most of the work will be done within our CRM system. And the person will also be required to do quite a bit of email liaison with our members. There may also be some phone liaison with our members
• Sending invoices to our members Updating member details in database
• Changing memberships from one person to another
• Check if our conference delegates are members and report Following up with "lapsed" members to determine why lapsed and to see if they want to renew Update credit card details of members
• Follow up on email bouncebacks to swap membership to a different person on staff Other general admin
• Most of the work will be done within our CRM system. And the person will also be required to do quite a bit of email liaison with our members. There may also be some phone liaison with our members
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