Accounts Receivable Team Lead

Billing • Collections • Team Leadership • Customer Service

About the Role

Do you thrive in a team-driven environment, enjoy solving problems, and have a passion for helping others succeed? Fox Pest Control is looking for a motivated and detail-oriented Accounts Receivable Team Lead to support our billing and collections operations while leading and developing a team of Accounts Receivable Billing Specialists.

In this role, you'll balance hands-on accounts receivable responsibilities with team supervision, coaching, and performance oversight. You'll help ensure billing issues are resolved efficiently, outstanding balances are addressed, and team members have the training, resources, and support they need to succeed.

This is an excellent opportunity for someone who enjoys structured processes, takes pride in accuracy, and is ready to grow their leadership skills in a supportive, team-oriented environment.

This position supports our Logan, Utah corporate office, with potential remote work opportunities following successful completion of in-office training and subject to company approval.

Who is Fox?

Founded in 2012, Fox Pest Control has grown into a trusted provider of residential pest control services across the United States. Our continued success is built on strong core values, exceptional customer service, and a commitment to developing confident leaders.

At Fox, we're about more than pest control. We believe in building meaningful relationships, investing in our employees, and creating opportunities for personal and professional growth.

Our philosophy is simple: RELATIONSHIPS FIRST. SERVICE ALWAYS.

Position Details

• Title: Accounts Receivable Team Lead
• Start Date: Available for a quick start
• Location: Logan, Utah (Potential remote eligibility following training and approval)
• Reports To: $19 - $21/hr
• Compensation: Competitive hourly pay based on experience
• Employment Status: Full-Time, Hourly, Non-Exempt (At-Will)

What We Offer

• Competitive health insurance, including medical, dental, and vision
• 401(k) retirement plan with a generous company match
• Paid Time Off (PTO) available after just 30 days
• Paid holidays, sick leave, and bereavement leave
• Individualized leadership development opportunities
• Paid hands-on training and professional development
• A positive, collaborative, and growth-focused workplace culture
• Opportunities for career advancement within a growing organization
• Potential remote work flexibility following training and approval

What You'll Do

Team Leadership & Supervision

• Provide day-to-day supervision, guidance, and support to Accounts Receivable Billing Specialists.
• Coordinate daily workloads, assign responsibilities, and monitor progress to ensure timely completion of billing and collection activities.
• Train, coach, and mentor team members on billing procedures, collection practices, customer communication, and company expectations.
• Monitor individual and team performance, providing constructive feedback, recognizing achievements, and addressing opportunities for improvement.
• Assist with onboarding and training new team members to ensure consistency in processes and expectations.
• Support employee accountability by addressing performance and attendance concerns in coordination with management and Human Resources.
• Foster a positive, collaborative team environment that promotes accountability, professional growth, and exceptional customer service.

Accounts Receivable & Billing Operations

• Oversee daily accounts receivable activities, including outstanding balances, payment collection, invoice processing, and billing adjustments.
• Contact customers through phone, email, mail, and text to resolve past-due balances and billing-related concerns.
• Assist with escalated customer billing issues, providing professional and timely resolutions.
• Monitor aging accounts, collection activity, and outstanding balances to identify trends and opportunities for improvement.
• Ensure accurate processing of payments, invoice releases, account adjustments, and customer account documentation.
• Maintain accurate records and ensure billing and collection activities follow established company policies and procedures.
• Perform hands-on billing and collection responsibilities as needed to support team operations.

Performance Monitoring & Process Improvement

• Track and review key accounts receivable performance metrics, including collection results, outstanding balances, productivity, and account resolution.
• Identify recurring billing issues, process inefficiencies, and opportunities to improve collection results.
• Collaborate with the Staff Accountant and other departments to resolve account discrepancies and improve workflows.
• Assist in developing, implementing, and maintaining standardized billing and collection procedures.
• Provide regular updates to management regarding team performance, collection trends, and operational challenges.
• Promote accuracy, efficiency, and consistency across all accounts receivable activities.

Skills & Qualifications

• High school diploma or GED required; additional education in accounting, business, or a related field is a plus.
• Previous experience in accounts receivable, billing, collections, or a related financial support role.
• Prior team lead, supervisory, or employee training experience preferred.
• Strong customer service and conflict-resolution skills.
• Proficiency in Microsoft Excel and comfort working with billing software and financial systems.
• Excellent organizational skills and attention to detail.
• Ability to analyze information, recognize trends, and identify opportunities for improvement.
• Strong written and verbal communication skills.
• Ability to prioritize competing responsibilities while supporting the needs of the team.
• Confidence in providing feedback, coaching employees, and maintaining accountability.
• Self-motivated, dependable, and comfortable taking initiative.
• Commitment to fostering a positive workplace culture and supporting the professional development of others.
• Spanish fluency preferred.

Ready to Lead the Way?

At Fox Pest Control, leadership is about more than managing tasks. It's about building relationships, developing people, and helping your team succeed.

If you're passionate about customer service, enjoy working with numbers, and are ready to take the next step in your leadership journey, we'd love to hear from you!

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