Accounts Receivable Specialist, National Accounts

National Accounts Receivable Specialist

Preferred Location: Candidates located in the Central or Pacific Time Zones are strongly preferred to support business operations and customer needs across multiple regions.

Summary

We are seeking a detail-oriented and customer-focused National Accounts Receivable Specialist to join our team. In this role, you will partner with sales, operations, and credit teams to support cash flow objectives, resolve outstanding customer balances, and deliver exceptional service to both internal and external customers. The ideal candidate thrives in a fast-paced environment, communicates effectively, and has a strong background in collections, accounts receivable, or credit administration.

What You'll Do

• Manage a portfolio of customer accounts to reduce delinquent receivables and maintain healthy cash flow.
• Proactively communicate with customers regarding outstanding invoices, payment status, and account inquiries.
• Partner with branch managers, sales teams, regional leaders, and credit managers to resolve payment issues, disputes, and credit hold concerns.
• Escalate unresolved accounts when appropriate to drive timely resolution.
• Maintain accurate account documentation and detailed collection notes.
• Review unapplied cash, miscellaneous receipts, overpayments, and short-paid invoices.
• Research and resolve cash application discrepancies.
• Process credit hold requests and release orders based on customer payment commitments.
• Evaluate and approve or deny requests to override credit holds.
• Provide responsive, professional customer service to internal and external stakeholders.
• Support additional accounts receivable and credit-related activities as needed.

What We're Looking For

• High school diploma or GED required.
• 1-3 years of experience in accounts receivable, credit and collections, billing, or related finance/accounting functions.
• Basic accounting and financial knowledge.
• Ability to support customers and business partners during Central or Pacific Time Zone business hours and work additional hours when business needs require.
• Strong written and verbal communication skills.
• Excellent organizational skills and attention to detail.
• Demonstrated professionalism, integrity, and customer service focus.
• Proficiency with Microsoft Office Suite and Outlook.
• Experience with HighRadius preferred.
• Experience with customer portals or EDI is a plus.
• Industry experience in building materials distribution, construction, or insulation is a plus.

Travel

Less than 5% travel required.

Physical Requirements

Work is performed in a typical office environment and may require prolonged periods of sitting and computer use. Occasional standing, bending, and lifting of boxes or packages weighing up to 10 pounds may be required. Regular use of a computer and other office equipment is necessary to perform essential job functions.