Accounts Receivable Specialist

Accounts Receivable Specialist — every payment you post lands on a real homeowner’s account

Our client is a community association management company in the US Mountain time zone (Arizona). They manage homeowner associations on behalf of volunteer boards, they have been doing it for thirty years, and they still manage the first community they ever contracted with.

Here is what makes this different from ordinary accounts receivable. Each association is its own entity, with its own bank account, its own budget and its own board — and homeowner assessments are essentially its only income. The money you post is not a company’s revenue. It is a neighbourhood’s operating budget: the landscaping contract, the pool, the insurance renewal.

The other half of this seat is people. Owners can see their own account in a portal in real time, so when a posting is wrong, the person it belongs to often sees it before anyone in the office does. And when an account moves into collections, the legal costs attach to the owner rather than to the association — which means an account escalated because a payment landed on the wrong unit costs a real family real money. That is why this role is built around research and accuracy rather than speed alone.

Key Responsibilities

Owner Accounts and Service

• Assist property owners with questions about their accounts, including sending ledgers and helping with payments through the online portal.
• Contact owners to discuss their accounts, and send statements and account histories.
• Perform the administrative and clerical work the role carries, including data entry and correspondence.

Receipts, Posting and Transaction Processing

• Process, verify and post receipts for assessments, fees and fines.
• Process and record transactions including assessments, fees, fines, waivers, miscellaneous chargebacks and bank corrections.
• Process ACH and check payments returned by the bank against owner ledgers.
• Process owner refunds so the accounts payable team can issue payment.

Research and Discrepancy Resolution

• Research and resolve account discrepancies.
• Review account information and correct discrepancies so that owners are billed correctly and payments are collected.

Records, Ledgers and Reporting

• Maintain records of payments and account statuses.
• Obtain information from other departments so records are accurate and complete and the accounts receivable ledgers and journals stay up to date.
• Generate reports and statements for internal use.

Collections Support

• Work with the collections department to review accounts, client payments and payment history, and help develop new or improved repayment terms.

Team, Cross-Training and Development

• Cross-train so that both accounts receivable and accounts payable can be covered when the team needs it.
• Fill in for members of the accounting team who are out sick or on leave.
• Take on other projects as assigned by your supervisor.
• Keep your job knowledge current through ongoing learning.

Requirements

• At least two years of hands-on accounts receivable or cash application experience.
• Experience posting receipts and transactions directly into an accounting or property-management system, rather than only receiving reports produced from one.
• Comfortable with debits and credits on a customer ledger — you can say which way a receipt moves and why.
• Experience handling returned or unpaid ACH and check payments on a customer account, from the return through to the corrected balance.
• Microsoft Excel to the level of matching one list against another — lookup, match or pivot — not just typing into a sheet.
• Clear written and spoken English. You will be writing to homeowners about money, and what you send goes out as written.
• Able to work a full-time schedule aligned to US Mountain Standard Time, with a reliable computer, a stable internet connection and a quiet place to work.

Preferred Qualifications

• Accounts receivable experience in homeowner association, community association or property management.
• Familiarity with an HOA or property-management accounting platform — for example ASYST, FrontSteps, Vantaca, TOPS, CINC Systems, AppFolio or Yardi.
• Exposure to accounts payable as well as receivable.
• Experience applying cash from a lockbox file or a bank download rather than one payment at a time.
• Experience monitoring payment plans or supporting a collections function.

Tools & Software

• An HOA or property-management accounting platform (examples above; the client will train you on theirs).
• An owner payment portal, and bank files for online banking and lockbox deposits.
• Microsoft Excel.
• Microsoft Teams, Outlook and OneDrive.
• Hubstaff for time tracking.

What Makes You a Great Fit

• You check your own work before anyone else has to. You total the batch, you pull the report afterwards, and you would rather find it yourself.
• You say so when you get something wrong, quickly, before it grows. On a shift that runs while the office sleeps, that habit is worth more than speed.
• You can explain a balance to someone who is upset about it, without folding and without hardening.
• You chase a difference until you find the cause. Making two numbers agree is not the same as knowing why they did not.
• You are steady. This is a thirty-year-old business that still manages the communities it started with, and they are hiring with that in mind.
• You are comfortable working while the people you support are asleep, and you know how to leave your work visible behind you.

Benefits

What We Offer

• Up to $7/hour
• 100% remote work
• Full-time role

We hire for the long haul, so a steady track record of staying and growing always moves you up our list.

To apply:

Ensure your LinkedIn profile and resume are up-to-date and comprehensive (submit a comprehensive resume in English, PDF format), and complete the assessment in this link: https://assessment.aptiveindex.com/s/2UzAzqEN70Ii

A quick note on how we will reach you: our recruitment team communicates primarily through Telegram, using the mobile number on your application and resume. Please make sure that number is active and registered on Telegram, since this is where screening and interview scheduling happen. If it is not registered yet, you can set it up right after you apply — it takes only a few minutes and keeps your application moving without delay.

By applying, you consent to being contacted via the contact information provided in your application for recruitment purposes only.

Because of the volume of applications we receive, we’re only able to follow up directly with candidates whose experience closely matches this role. If you don’t hear from us within 10 days, please know we genuinely appreciate your interest—and we’d welcome your application to future openings that may be a stronger fit. Thank you for considering Remote Raven, and all the best in your search.

A note on scheduling: initial interviews run in US Mountain Standard Time (MST) within a 3:00 AM – 1:00 PM MST window. We know that takes flexibility around the time difference, and we genuinely appreciate it.