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AI Summary
Manage the day-to-day collections process by communicating with clients via email and phone to resolve outstanding accounts. Collaborate cross-functionally with Billing and Account Management teams to reconcile billing issues and maintain client relationships.
Why Finance at Steno Is Different
- Your work touches the client relationship – You're not just processing invoices; you're a key part of how clients experience Steno's hospitality-first approach
- Small team, real visibility – Our Finance team is lean and collaborative, which means your contributions are seen and your voice matters
- Cross-functional from day one – You'll work closely with Billing and Account Management, giving you broad exposure across the business
- Room to grow – We're scaling fast, and the people who help build our financial foundation have a real path forward here
In this role, you'll manage the day-to-day collections process — reaching out to clients via email and phone, sending monthly statements, reconciling billing issues with internal teams, and serving as a reliable, relationship-focused point of contact for outstanding accounts. You'll work cross-functionally with Billing and Account Management to keep things running smoothly while delivering the hospitality-forward service Steno is known for.
You'll Crush This Role If You
- Have 1+ years of A/R and collections experience — a hospitality mindset is key
- Are comfortable on the phone throughout the day, building client relationships while managing collections
- Have strong Excel skills (a must!) — bonus points for familiarity with Looker, Zendesk, or HubSpot
- Thrive working independently and navigating ambiguity
- Are fluent in remote tools like Google Workspace, Slack, and Zoom
- Are a critical thinker who can find creative solutions to day-to-day challenges
- Can work through detailed processes efficiently without losing organization
Application Information
- Steno is an equal opportunity employer; we do not discriminate on the basis of characteristics protected by law. Employment decisions are based on qualifications, merit, and business needs.
- Applicants needing special assistance or accommodations for interviews or website access should contact us at accommodations@steno.com.
- Information provided to Steno, such as professional credentials and skills, educational and work history, the results of technical skills assessments or working exercises, and other information included in an application, is collected, analyzed, and stored in our system.
- Steno personnel will always have a steno.com email or contact you via Rippling Recruiting. Background checks are only conducted after an offer is extended. If you haven’t received an expected communication, check your spam.
- Steno uses AI-assisted tools for this role to identify and prioritize candidates whose experience aligns with the role. All hiring decisions are made by our People team.
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