Account Support Specialist , COOPER LIGHTING SOLUTIONS

About Signify

Through bold discovery and cutting-edge innovation, we lead an industry that is vital for the future of our planet: lighting. Through our leadership in connected lighting and the Internet of Things, we're breaking new ground in data analytics, AI, and smart solutions for homes, offices, cities, and beyond.

At Signify, you can shape tomorrow by building on our incredible 125+ year legacy while working toward even bolder sustainability goals. Our culture of continuous learning, creativity, and commitment to diversity and inclusion empowers you to grow your skills and career.

Join us, and together, we’ll transform our industry, making a lasting difference for brighter lives and a better world. 

More about the role

This is an exciting job opportunity for you as an Accounts Support Specialist in Peachtree City, GA, or US home-based, with Cooper Lighting Solutions, a business unit of Signify, the world leader in lighting.

• Work under limited supervision with considerable latitude to resolve customer issues internally and externally.

• Effectively manage Service Level Agreements (SLAs) by ensuring requests are coordinated and prioritized per contract.

• Utilize effective problem-solving skills, clear communication, and appropriate interpersonal interactions to execute SLAs.

• Work with Account Executives, Solutions Architects. and Capture Management on proposal/bid response.

• Formulate Project Take Offs, Competitive Product Cross, and identify local codes and standards,

More about you

While we value and appreciate all applicants, we believe that the following experience and skills will be needed to shine brightly in this job opening:

• Bachelor's degree in a related field

• 2+ years of experience in customer support, service, applications, or estimation in a comparable environment

• Experience with lighting controls, Lumineers, and/or electrical products highly preferred

• Excellent organizational, communication, problem-solving, documentation, reporting, and effective writing skills

• Ability to influence customers and stakeholders

*Must be legally authorized to work in the United States without current or future company sponsorship needs.

Salary: $67,200 - 98,549 based on experience

Bonus: target bonus opportunity - 5%

Benefits Overview: Company subsidized benefits plan offerings that include Medical, Health Savings Account, Dental, 401K retirement plan with company match, Employee Stock Purchase Plan (ESPP), Paid Time Off, including paid vacation, holidays/personal days, tuition reimbursement and products discounts. Ability to purchase supplemental benefits that include supplemental life insurance, dependent life insurance, vision insurance and Accidental Death & Dismemberment insurance, health care flexible spending account and dependent care flexible spending account.

Everything we’ll do for you

You can grow a lasting career here. We’ll encourage you, support you, and challenge you. We’ll help you learn and progress in a way that’s right for you, with coaching and mentoring along the way. We’ll listen to you too, because we see and value every one of our 27,000+ people. We believe that a diverse and inclusive workplace fosters creativity, innovation, and a full spectrum of bright ideas. With a global workforce present in 70+ countries, we are dedicated to creating an inclusive environment where every voice is heard and valued, helping us all achieve more together. 

Come join us, and together we can light up the future.