Account Support Specialist

Remote position, only for candidates in Latam

At Ryz Labs, we’re looking for an Account Specialist to support the execution and growth of brand

partnership campaigns across one of our clients' networks of event and venue partners.

This is a high-ownership, execution-focused role where you’ll work closely with Account

Managers while owning the day-to-day coordination of campaigns. You’ll be the primary

point of contact for Event Organizers, ensuring programs run smoothly from kickoff

through completion.

This role is ideal for someone who thrives in a fast-paced environment, is highly

detail-oriented, and enjoys balancing customer communication with operational

execution.

What You’ll Do

Campaign Execution & Logistics

Own end-to-end coordination of brand campaigns, ensuring programs are

executed on time and at a high standard

Manage logistics including shipping, production, and communication with Event

Organizers

Coordinate with 3PL and creative partners on quotes, timelines, production, and

invoicing

Ensure all campaign details are accurately tracked and executed across systems

Organizer & Customer Communication

Serve as the primary point of contact for Event Organizers during active campaigns

Drive offer acceptance by proactively reaching out via email, phone, and SMS

Respond to inquiries and resolve issues quickly to ensure a seamless experience●

Build strong relationships with organizers to support repeat participation and

long-term growth

Billing & Operations

Manage billing workflows, ensuring accuracy and timely processing

Partner with finance and internal teams to maintain compliance and resolve

discrepancies

Maintain up-to-date Organizer profiles, including contact, billing, and logistics

information

Internal Collaboration

Partner closely with Account Managers and Coordinators to support account

strategy and execution

Communicate client goals and campaign needs to internal teams

Document activity and maintain accurate records in CRM and internal tools

Product & Process Improvement

Identify and recommend ways to improve internal processes and campaign execution

Provide feedback on product performance and usability

Proactively troubleshoot issues and help reduce inefficiencies across workflows

What Success Looks Like

Independently manage multiple campaigns from launch through completion

Build strong relationships with Event Organizers and ensure high satisfaction

Consistently execute campaigns with accuracy and attention to detail

Identify at least one opportunity to improve a process or workflow

Qualifications

1–2 years of experience in customer success, account management, operations,

or a similar client-facing role

Strong organizational skills with exceptional attention to detail

Ability to manage multiple priorities and meet deadlines in a fast-paced environment

Excellent written and verbal communication skills

Comfortable working cross-functionally with internal and external partners

Self-starter with a proactive, problem-solving mindset

Technical Skills

Proficiency in Google Workspace (Docs, Sheets, etc.)

Strong Excel/Google Sheets skills (e.g., VLOOKUP, SUMIF)

Experience with CRM systems and project management tools (e.g., Asana)

Nice to Have

Experience in events, partnerships, or experiential marketing

Experience working with logistics, vendors, or supply chain coordination

Familiarity with AI tools to improve efficiency