Account Support Representative - home working / remote

Overview

The European Sales Support Team is excited to announce new openings for Replacement Account Support Representative

It is an exciting time to be joining a forward thinking team with a significant focus on Customer Satisfaction and delivering more efficient processes for our customers and the wider business.  

You will be supporting the Replacement Sales Team to handle customer and account queries, KPIs, management information, ad hoc requests and supporting them as they drive growth and revenue from these customers. You will also be responsible for identifying process improvements that can deliver an enhanced customer journey as well as cost efficiency.  You will also be working closely and in partnership with the Daily Rental branches and other departments across the UK to help deliver these goals. This is a critical role which will help to maintain and enhance revenues while providing a superior level of account and customer service. 

Full training will be provided, and a structured career path is on offer. It’s up to you how fast you want to move but we’ll provide you with all the training and support you’ll need to make a difference, be a success and forge a future career within our global business.

Organization Overview:

We’re Enterprise Mobility. A family-owned, global mobility leader with a $38 billion turnover, nearly 90,000 team members, and operations in 95 countries. Led by CEO Chrissy Taylor, the third generation of the Taylor family, we’re built on a legacy that gives us the stability to focus on the long-term success of our people, our customers and our business.

Responsibilities

• Support and Work with Daily Rental Branches, Groups, Departments and all employees to deliver on our promises to our customers
• Supporting on key KPIs 
• Develop and support One Enterprise programs within our accounts
• Identify efficiency and sales opportunities within customer interactions 
• Support and manage projects for both internal and external customers

 Customer Service 

• Support Rental Branches on delivering key KPIs
• Handle complaint management through to resolution using ERAC Complaints Tracker
• Handle and respond in a timely manner to the needs of the work provider, customers and Branches while maintaining a high standard of service
• Identify and develop positive working relationships with internal and external customers that are built on trust and integrity
• Take action when needed to meet the expectation of the customer and solicit their feedback to improve service

Qualifications

• Ability to manage a broad diverse workload
• Excellent communication, organization and time management skills 
• Strong interpersonal skills 
• Proven track record of customer engagement

Additional Information

Please let us know about any accommodations you may need to participate in the recruitment process.

Hours

40hrs per week - shifts will vary over 7 days a week, various working rota between 8am - 9pm.

Salary  

£28,000

Location

This is a fully remote homeworking role - you must be based within the UK

Benefits

• 25 days paid holidays a year + public holidays
• Life Assurance - 3 x Salary
• Stakeholder Pension
• Winning wardrobe vouchers at discounted rates
• Our ‘promote from within policy’ means you can go as far as your talent will take you

Home Working Requirements:

Key (minimum) requirements - Personal

• Must be able to provide a suitable home-office environment which is free from noise and any distractions.
• Must have a suitable alternative location from which to work in the event of an outage

Key (minimum) requirements - Technical

• Internet access provided by a cable or DSL provider - WIRED CONNECTION AT ALL TIMES - WIRELESS CONNECTION IS PROHIBITED
• Router must be VOIP compatible
• Minimum upload speed of 5.0 mbps and Minimum download speed of 10.0 mbps

How to Apply:

We take great care in our recruitment process to find the ideal candidate. It’s not all about us, we want you to have the chance to find out what we’re all about.

• The first step is our application form, which takes about 15 minutes to complete. As well as telling us lots about you, it helps us identify the kind of competencies that we look for in this role.
• If your application is successful one of our Talent Acquisition team will be in contact to arrange a competency-based telephone interview.
• Finally, you will be invited to attend an interview with the hiring manager and you have the chance to meet the team. 
• Please let us know about any accommodations you may need to participate in the recruitment process

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