Account Supervisor

Location: Must currently reside in either San Diego or Atlanta metropolitan areas; relocation is not being considered for this role.

HELLO! NICE TO MEET YOU

Mixte is a community-driven communications agency whose only goal is justice, health and freedom for all people. We partner with bold leaders who challenge the status quo and fight for justice. We’re a small, mighty, diverse and fully remote team that believes we can use our communications expertise to make a difference in our communities.

WHERE WE'RE HIRING & WHY

While this is a remote role, we are only hiring candidates currently based in San Diego or Atlanta. We have regional teams located in this hub and want to expand our team with a senior level leader.

COMPENSATION & CULTURE

• Salary for the Account Supervisor is $94,000
• We offer these outrageously awesome benefits, a four-day work week and a paid winter break between Dec 25 and New Years.

A LITTLE ABOUT US

• Mixte is committed to building teams where people of all identities and backgrounds are welcome, included and respected (see our employee survey results). We especially welcome applicants who bring lived experience in the communities we fight alongside.
• Our core values drive everything we do – from the clients we work with to the way we operate as a team. We don’t advertise on Meta platforms, as it actively goes against our values.
• We live by the Mixte Code, our service model rooted in emotional intelligence. We nurture our community while we practice cultural humility and cultivate diversity.

A LITTLE ABOUT YOU

• You have high levels of emotional intelligence and love building long-term relationships.
• You have recently worked in an agency setting and want to work within an agency that doesn’t sacrifice its values to win clients.
• You call out injustice and fearlessly lead conversations about inequity with clients.
• You're inspired by the idea of being part of a small team where everyone has the opportunity to collaborate and surface ideas without bureaucracy.
• Your experience working for other employers has allowed you to crystallize exactly what you're looking for in your next career move.
• You're excited by — and have experience in — a 100% remote working environment.
• You're not afraid of giving or receiving direct feedback and challenging ideas — with a client, a colleague or a decision-maker.

YOUR ROLE

As an Account Supervisor at Mixte, you will be the Principal's eyes and ears on their clients and team. This role will report to a Principal while partnering and collaborating daily with other Directors, the Communication Manager and Strategists.

LEADERSHIP

• Work closely and act as a strategic thought partner with the Principal on 3-5 client accounts, including drafting strategies and Momentum Models
• In addition to working closely with a Principal on key accounts, lead a portfolio of 3-5 client accounts and develop trusting, long-term relationships with clients who renew contracts year over year
• Ensure Mixte’s billing fits within the clients’ approved budgets
• Allocate appropriate team member tasks with assigned hours for each client Scope of Work and maintain each clients’ cumulatively staff hours under 5% of their respective budget
• Facilitate collaboration and identify creative solutions to bring a project to completion
• Prioritize which tasks across public relations, digital community building and strategic communications are most important based on their size, scope and timeliness while keeping long-term milestones in sight
• Determine which team member is best suited for which task and think ahead of project needs to ensure staff have the capacity to complete a project to the best of their ability
• Use your emotional intelligence to foresee and respond to client concerns before they materialize into something bigger
• Help develop solutions for necessary processes, noticeable trends, company-wide systems, and shared client and team needs

CREATIVE WORK

• Schedule, lead and document meetings with creative teams and clients, tracking project progress against goals, objectives and timelines
• Develop and manage complex project timelines, workloads and deliverables for the Principal to ensure projects are delivered on time and on-brief
• Collaborate with strategists to develop stellar work for clients by pushing the creative envelope, hitting high quality standards and ensuring creative moves the needle on social justice issues
• Review and assess incoming requests and briefs, and request additional information as needed
• Oversee the development of communications deliverables that align with client plans, including over all client strategy leading into campaign briefs, messaging frameworks, audience personas, creative assets and all forms of written content

BUSINESS GROWTH

• Cultivate and earn new business for the company by developing proposals and reaching outreach goals

OTHER REQUIREMENTS

• Exceptional decision-making, organizational skills, attention to detail and a strong sense of urgency and follow-through
• At least 6 years of experience in a communications or marketing agency - this is non negotiable
• At least 4 years of proven supervisory experience managing 4-6 mid level professionals
• Exceptional communication and public speaking skills
• Experience in Asana, Slack and Google Workspace preferred
• A demonstrated commitment to equity, cultural humility and learning

READY TO APPLY?

Click "Apply To Position" to submit your application. Please include:

• A 30-second video explaining why you're the one for this job. You don't have to be in it—just be specific, creative, and you.

We will begin reviewing applications immediately, and will keep our search open until we find the right candidate. Everything we do is guided by our values and our pursuit of justice for all people. That includes how we hire. If you choose to apply, here’s what you can expect from the hiring process.

Mixte is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities. Accordingly, if reasonable accommodations are required to fully participate in the application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please let us know in a manner in which you are comfortable.