Account Strategist

Please Note: To best support our clients and teams, we're seeking candidates located in the Pacific, Mountain, or Central Time Zones. Because we work closely with partners in these regions, being in closer proximity helps us stay connected and collaborative. Occasional travel to client locations or team events may also be part of the role.

About KHM

Karsh Hagan Madden (KHM) is an independent marketing agency formed through the merger of Karsh Hagan and Madden Media with 5 decades of creative and strategic legacy with 1 unified shop!

We blend bold storytelling with precision media, PR, geospatial targeting, and observation-led strategy to help brands close the gap between how they are seen and how they are felt. Madden built our reputation in destination marketing and tourism. Karsh has spent years building brands in healthcare, banking, higher education, and retail alongside it. Together, we believe the strongest brands build communities, and our goal is to differentiate them in a world where consumers want something that means something to them.

Find out more at https://khm.agency/

About You

You're a natural communicator-whether you're chatting with teammates or presenting to clients, you know how to make connections that matter. You're confident representing KHM in the destination marketing space and excited to be part of a team that's got each other's backs. Leading and mentoring? That's your jam. You're ready to help the team grow, collaborate, and reach new heights. And while strategy is key, you know the real magic happens when you inspire, empower, and equip your team to bring it to life. You thrive in a fast-moving environment where no two days are the same, and you're always ready to jump in, problem-solve, and make an impact.

About the Job

We're on the hunt for an Account Strategist who can build and maintain strong client relationships, deliver data-backed insights, and provide top-notch service. You see opportunities where others see challenges and aren't shy about growing accounts, renewing contracts, and ensuring long-term client success. Collaboration is your thing-you know that working together, both internally and externally, is what drives results.

At the core, your role is about helping destinations connect with travelers, inspiring people to explore places across the U.S.

On a day-to-day basis, you'll serve as the primary point of contact for your clients, ensuring clear communication, setting expectations, and keeping projects moving from kickoff through completion. You'll coordinate with internal teams-including creative, media, web, content, and production-to manage timelines, gather approvals, and keep deliverables on track. You'll also work directly with third-party vendors and partners to facilitate production, media placements, experiential activations, and other campaign elements, ensuring work is delivered accurately and on schedule.

We're looking for someone who:

• Can quickly diagnose why a marketing campaign isn't hitting the mark and knows how to course-correct.
• Has strong client relationship management skills and can confidently lead day-to-day communications.
• Is highly organized and able to manage multiple projects, priorities, and deadlines simultaneously.
• Has experience moving projects through internal review, client approval, and third-party production processes.
• Has solid experience with project management platforms-Asana experience is required.
• Thrives in a fast-paced, team-driven environment and makes decisions based on data, not just gut feelings.
• Loves working in a creative agency setting (we move fast, have fun, and bring big ideas to life).
• Is comfortable presenting recommendations, campaign performance, and strategic insights to clients.
• Is open to traveling every other month-because sometimes, the best way to understand a destination is to experience it firsthand.

Sound like you? Let's talk!

Don't Meet Every Requirement?

That's okay! At Karsh Hagan Madden, we believe diverse backgrounds, perspectives, and experiences make us stronger. If this role excites you but your skillset doesn't line up perfectly with the qualifications above, we still want to hear from you. Who knows-you might bring something to the table we didn't even know we needed.

Perks & Benefits

• Competitive compensation.
• Medical, dental, vision, and additional benefits to support you and your family.
• 401(k) with Traditional and Roth options, plus a company match.
• Flexible PTO and paid holidays.
• The tools and technology you need to do your best work.

Come for the Work. Stay for the People.

• At Karsh Hagan Madden, we're passionate about doing great work-and having fun while we do it. Here's what you can expect:
• A supportive team that's invested in your success.
• Opportunities to grow through mentorship, professional development, and meaningful new challenges.
• A collaborative culture where curiosity, creativity, and fresh ideas are always welcome.
• The chance to make an impact, contribute your unique perspective, and help shape great work.
• A workplace that values who you are, the ideas you share, and your potential to grow.

About the Interview Process

We like to keep it simple and transparent. Here's what the process may look like:

Round 1: A friendly chat with our Recruiter to get to know you and share more about the role.
Round 2: An interview with some of the awesome teammates you'll collaborate with.
Round 3: A conversation with the Team Lead(s) to dive deeper into the role and team fit.

Note: Depending on the position, there might be a small assignment along the way to showcase your skills and creativity. Don't worry-we'll let you know in advance!

Heads up: At this time, we do not offer Visa sponsorship or relocation services.

KHM is an Equal Opportunity Employer. #LI-REMOTE