Account Resolution Analyst

Duties and Responsibilities

• Research accounts using Colleague and Salesforce to determine payment method and cause of overdue balances
• Communicate with students and/or other departments to resolve the identified problem and receive payment
• Observe and report patterns or process gaps that appear. Assist in creating and evaluating reports to resolve these issues
• Track dollars received, balances still due, and additional steps still needed for monthly reporting
• Update student account record for effective communication with the team on current status and steps taken

Qualifications: According to Indiana Wesleyan University employment policy all employees must possess a strong Christian commitment and adhere to the standards outlined in the IWU Community Lifestyle Statement.

Education

• Associate's degree or the equivalent

Experience

• 3 years experience in a related field

Required Skills

• Knowledge in Microsoft Office applications
• Be a resourceful problem solver and analytical thinker
• Work with a high degree of accuracy

IWU Kingdom Diversity Statement

IWU, in covenant with God's reconciling work and in accordance with the Biblical principles of our historic Wesleyan tradition, commits to build a community that reflects Kingdom diversity.  We will foster an intentional environment for living, teaching and learning, which exhibits honor, respect, and dignity.  Acknowledging visible or invisible differences, our community authentically values each member's earthly and eternal worth.  We refute ignorance and isolation and embrace deliberate and courageous engagement that exhibits Christ's commandment to love all humankind.

LIMITATIONS AND DISCLAIMER

As a religious educational institution operating under the auspices of The Wesleyan Church, Indiana Wesleyan University is permitted and reserves the right to prefer employees on the basis of religion (42 U.S.C., Sections 2000e-1 and 2000e-2).

The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. Employees will be required to follow other job-related instructions and to perform other job-related duties requested by their supervisor in compliance with Federal and State Laws.