Account Program Manager

Summary

Oversees program resources to achieve cost, performance, and quality objectives of the company and customer(s) for large, complex, multi-account programs. Leads project planning, tracking, and oversight to ensure project(s) are completed on-schedule and within budget.

Your role in our mission

• Oversees development of work statements, scope/priority definitions and the creation of budgets and schedules for large complex programs.
• Develops documents with appropriate standards and client requirements and needs. Oversees the selection of assigned personnel for projects. Ensures communication and understanding of deadlines, assignments and objectives. 
• Acts as point of contact with client program management. Performs ongoing review of program status; identifies risks.
• Documents program progress including implementation, timelines, issues, risks and successes to maintain program course.
• Assesses results and determines and implements risk mitigation solutions as appropriate.
• Maintains grade and quality of program deliverables within defined and agreed upon program requirements. Identifies and resolves matters of significance impacting the productivity of several large, complex, global programs.
• Oversees and implements changes and adjusts as appropriate. Interfaces with team members, stakeholders and management to anticipate and manage changes to projects, such as but not limited to, technical requirements, business requirements and schedule.
• Identifies or gathers information regarding possible solutions that may create additional, different or unique project objectives or results.
• Participates in discussions regarding project-related decisions and project direction at the executive level. Participates in proposal efforts and sales calls to ensure product meets client needs and specifications.
• Manages expectations of client project/senior management, company management and project team for agreed upon project performance by obtaining, providing and interpreting project metrics.
• Leverages corporate synergies to improve customer information technology performance. Gathers feedback from client on program results; analyzes feedback and incorporates same into future programs.
• Prepares and recommends program operating and personnel budgets for approval. Monitors spending for adherence to budget, recommends variances as necessary. Balances program resources (people, budget, material, time) to optimize program objectives for several large, complex, global projects.

What we're looking for

• 1-3+ years of project management experience. Experience working with project management methodology such as Catalyst including budget development, project planning, control and assurance methodologies including earned value management, project management software and finance and accounting concepts and practices.
• Experience working with quality management approaches and techniques.
• Experience working with delivery assurance policies, procedures, and principles to ensure compliance Experience working with productivity and methodology tools that increase project efficiency and effectiveness.
• Experience working with administrative processes Experience working with client vision, business objectives, and critical success factors.
• Experience working with delivery assurance principles and appropriate procedures relevant to area.

What you should expect in this role

A 100% remote role with travel based on client, program, and leadership needs, anticipated up to 15% annually.

The deadline to submit applications for this posting is October 16, 2026.