Purpose of the Role:

To manage and coordinate all assigned client-facing activities across NeoHealthHub, ensuring that our clients receive a consistently excellent experience throughout the full lifecycle of their engagement — from onboarding and contract setup through to delivery, reporting, and offboarding.

Reporting to the Senior Director of Client Services and working collaboratively with the operations, finance, and Market Access Director teams, the post holder will act as the primary point of contact for designated NeoHealthHub clients. The role requires a proactive, mature individual who takes ownership of client relationships, anticipates needs, and drives continuous improvement in service delivery.

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Key Responsibilities:

Client Relationship Management

• Act as the primary point of contact for designated NeoHealthHub clients, building strong, trusted relationships with all relevant stakeholders.
• Ensure regular and meaningful contact with clients, proactively identifying needs and opportunities to enhance value and service delivery.
• Lead and attend client account meetings to report on performance against contractual KPIs and deliver relevant market insights.
• Continuously seek ways to improve working practices and the overall client experience of NeoHealthHub.

Contract & Project Coordination

• Work closely with the operations team to ensure all appropriate contracts, Statements of Work, and payment terms are completed and in place prior to the start of any project or sales activity.
• Ensure all KPIs are confirmed, clearly communicated to delivery teams, and regularly monitored throughout the contract period.
• Monitor contract renewal dates, proactively initiate renewal discussions, and ensure timely completion of all renewal documentation.
• Ensure clients are professionally offboarded at the end of each contract period and that all records are appropriately archived with the operations team.

Financial & Administrative Management

• Work closely with the finance team to ensure client invoices are issued on time, purchase orders are received, payments are tracked, and any late payments are promptly chased.
• Manage accrual lists and support accurate budgeting and forecasting activities.
• Maintain and manage the company CRM system, ensuring accurate and up-to-date data entry, stage monitoring, and reporting.
• Update and manage all internal administrative requirements in accordance with set timelines, utilising company IT and data collection systems.

Compliance & Quality Assurance

• Ensure all activities undertaken on behalf of clients comply with the ABPI Code of Practice and all other applicable legal, regulatory, and ethical codes at all times.
• Schedule and coordinate client-led product technical training and pharmacovigilance awareness training for Market Access Directors at the start of each contract, including collation of attendance records and validation certificates.
• Work closely with the operations team to ensure all training records are logged in HR files and company compliance records.
• Support planned self-inspection audits of activities to monitor adherence to company Standard Operating Procedures and report any deviations.
• Adhere to all company policies and Standard Operating Procedures.

Business Development Support

Qualifications:

Minimum Requirements

• Full, clean driving licence.
• Degree or equivalent qualification.
• Demonstrable record of success in an account management or client services role.
• Experience of working with and maintaining excellence in CRM system reporting.
• Proficiency in Microsoft Office applications including PowerPoint, Word, and Excel.

Preferred

• Post-graduate qualification.
• ABPI qualification.
• Marketing or relevant professional qualification.
• Experience within the pharmaceutical or healthcare sector.
• Demonstrable evidence of managing adherence to the ABPI Code of Practice.

Ideal Candidate Profile:

The ideal Client Services Manager is a confident, proactive professional who thrives on delivering exceptional client experiences. They bring maturity, sound judgement, and a strong sense of ownership to everything they do. They are highly organised with excellent attention to detail, able to manage multiple client accounts simultaneously without compromising on quality.

They possess strong interpersonal and communication skills, enabling them to build trusted relationships with senior stakeholders in large organisations. They have a solid understanding of financial principles including profit and loss, budgeting, and forecasting. They are comfortable navigating regulated environments and are committed to compliance and ethical practice.

Above all, they are someone who genuinely cares about client satisfaction and is always looking for ways to add value, improve processes, and exceed expectations — a true ambassador for NeoHealthHub.

What Cencora offers

​Benefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements.

Affiliated Companies

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned