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AI Summary
About the Client
Our client operates at the intersection of private banking, neo-banking, and financial infrastructure. They provide support to businesses and private clients through international settlements, financial process optimization, and custom solutions. Specializing in cross-border fund flows, they offer services involving cross-border payments, FX operations, and payment solution architecture.
Role Overview
As the Account Management Team Lead, you will spearhead efforts to manage and develop the team responsible for client relationships. You will ensure the highest service standards while fostering long-term client partnerships and overseeing international settlement operations.
Key Responsibilities
Lead and develop the Account Management team to ensure high service standards.
Build and nurture long-term relationships with key clients and strategic partners.
Oversee client onboarding and provide ongoing support for international settlements.
Act as the main escalation point for complex client cases and operational issues.
Coordinate communication between clients and internal departments.
Ensure timely resolution of client requests and transaction-related questions.
Monitor client satisfaction and propose improvements in service processes.
Requirements
4+ years in Account Management or similar client-facing roles in fintech, payments, or banking.
Previous experience in team leadership or mentoring.
Strong understanding of cross-border payments and payment infrastructure.
Experience with B2B clients in a high-touch service environment.
Fluent in Russian and English (minimum B2+ level).
Key Soft Skills
Leadership and team development mindset
Strong ownership and accountability
Excellent communication and stakeholder management abilities
Client-oriented and solution-driven approach
Structured and analytical thinking
What We Offer
Competitive salary aligned with experience
Collaborative and transparent team culture
High-impact role in a scaling fintech company
Recognition of personal milestones and achievements
Social benefits
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