Account Coordinator - Nova Scotia

Job Title: Account Coordinator

Salary: $58,000 OTE

Location: Remote in Nova Scotia

About Zen Educate:

Zen Educate is a technology company that matches schools with temporary educator staff. Our mission is to change the world of education recruitment. Schools spend over $9bn a year on temporary educators, with over $2bn per year of that spent on fees that take money out of the education system. By leveraging the latest technology, we built a platform that helps schools to pay less while educators earn more.

We want students to have access to the best education possible, and we go the extra mile to find, onboard, match, and coach incredible educators who deeply care about their students. We wake up every day on a mission to care more. We care more about our schools. And we care more about our educators. This is your chance to make a difference and join a high growth tech startup on the ground floor. We are a collaborative company, and the career growth opportunities are endless if you are someone willing to dive in, be entrepreneurial, and do whatever is needed to get the job done. We are passionate about learning and development, and will invest in both your personal and professional growth.

If this is your first account management/customer service/sales job, we still want to hear from you! This is a wonderful opportunity to get your foot in the door with a tech company and gain skills that will unlock exciting new doors for you in your career. We have recently raised our Series B funding of $37mil, the largest round in European EdTech this year. This is an exciting opportunity to make a difference and be part of a high growth start-up that is expanding rapidly in the UK and US markets!

About the Role:

As a vital and dynamic part of our US School Success team, you'll play a critical role in ensuring exceptional service and undisrupted student learning for our school partners and educators. You'll be the first line of defence for urgent morning-of requests and educator absence backfills, bringing strategic thinking and consistent energy to every challenge. Your efforts will focus on building strong relationships, actively identifying and securing more opportunities for Zen to fill, directly impacting crucial classroom coverage.

This is a fast-paced, high-volume position demanding a blend of urgency, relationship-building, and proactive problem-solving to meet the evolving needs of both schools and educators. As Zen embarks on an exciting phase of rapid expansion, you will also need to think big-picture, using data and territory insights to drive strategic growth and spark meaningful operational change.

What You'll Be Doing

Morning Request & Absence Management

• Serve as the primary point of contact for urgent morning-of requests and backfilling absences, actively working to find coverage and managing the process from initial notification to confirmed placement.

Relationship Building & Opportunity Identification

Proactively cultivate strong, collaborative relationships across key internal and external stakeholders to drive growth, community retention, and operational excellence:

• School Partners: Build trusted partnerships to uncover new opportunities and secure additional days and absences for Zen to fill.

• Our Educators: Connect deeply with our educator community to foster engagement, support retention, and ensure high-quality placements.

• Internal Zen Teams: Collaborate seamlessly across multiple departments within Zen to share insights, streamline communication, and optimize service delivery.

Territory Strategy & Demand Management

• Lead Weekly/Bi-Weekly Territory Syncs: Hold regular meetings with your supported territories, leveraging data reporting and "boots on the ground" knowledge to lead strategic conversations and implement impactful changes.

• Balance Supply & Demand: Anticipate upcoming school demand and ensure we maintain the optimal volume of active educators to keep fill rates high and guarantee our school partners feel fully supported.

• Drive Growth Initiatives: Proactively bring forward innovative ideas and big-picture solutions to optimize operations as the company scales.

Account Manager Handoff & Support

• Each morning, provide Account Managers with updates on all follow-up items needed and accomplishments from the previous day, ensuring a seamless transition and continued growth for the partnership.

Educator Support & Activation

• Communicate daily with onboarded educators, guiding them into their first long-term or daily subbing role.

• Engage with educators in active roles to gather feedback, ensure satisfaction, and problem-solve any issues to promote retention or new placements.

• Provide coaching to educators, focusing on leveraging product features to scale and automate processes.

School Partner Support & Growth

• Provide responsive, central support for all school partnership stakeholders.

• Contribute to the management and growth of our US school partnerships by supporting the generation of paraprofessional and teacher roles.

• Assist in upselling Zen products and services.

• Report on key trends and feedback from schools, collaborating with our Product team to implement improvements.

How You'll Succeed (Our Team Principles in Action)

• Own Every Outcome: You'll take full responsibility from the first request to final coverage, whether for a same-day absence or supporting an educator's first week. This means double-checking notes, following through proactively, and ensuring no detail is missed.

• Move Fast, Think Smart: You'll act with urgency, especially for same-day needs, but always prioritize strategically. This includes favoring top educators, timing communications thoughtfully, and using clear messaging to reduce confusion. You will bring a big-picture mindset to our upcoming growth, leveraging territory reporting to anticipate upcoming demand and confidently proposing new ideas that create positive change.

• Communicate to Build Trust: You'll maintain clear, timely, and consistent communication to build trust. Keep schools informed, educators supported, and internal teams aligned with every message adding clarity.

• Deliver with Quality and Care: You'll focus on details, ensuring accurate notes, complete role descriptions, and thoughtful handoffs to avoid rework. Your high-quality execution will prove our reliability to both schools and educators.

• Empower Educators and School Admins, Elevate the System: You'll help new educators and school admins succeed by promoting platform tools, reducing manual work, and setting clear expectations. Your efforts will activate our users and strengthen Zen's scalability.

What We're Looking For:

-A coachable individual who thrives on feedback, bringing enthusiasm, and an eagerness to learn daily.

-A resilient self-starter who enjoys being resourceful and thinking like an entrepreneur to achieve goals.

-A positive team member who uplifts colleagues and celebrates collective successes.

-An empathetic, customer-service oriented person who deeply cares about and understands others' needs.

-A passion for the education sector and companies that create positive social impact.

-Experience in sales, partnerships, account management, recruitment, or education is a plus.

Growth & Development

As we scale, this role will directly grow with the business. This team is at the heart of the Zen marketplace. By managing and growing our school partnerships and managing and supporting our educators, you will gain expertise in account management, sales, partnerships, and operations. You will also learn how to work effectively with a world-class product and technology team to produce better and better outcomes for our customers. Where you take your career next is up to you. You can use these skills to move into sales and partnerships roles, leadership, product management, and more. Whatever your ultimate goal is, we want to know what it is so we can help you get there.

Team & Culture

We are a collaborative, high energy, and mission-driven team solving a problem that makes a real difference in the world. We celebrate each others’ wins, lift each other up, and raise our hands any time we can help a teammate solve a problem. 

Benefits

• 18 days of PTO + 8 days of paid sick leave + US Federal holidays + option to purchase up to 5 additional days per year
  
  

• Health, dental, vision, drug, and paramedical insurance
  
  

Hiring Process

We have a 3 step hiring process:

Step 1: Intro call with our Talent team to tell you a bit more about the role, and answer any question you may have

Step 2: 1 hour interview to review a practical task and role play a mock call with a school partner

Step 3: 1 hour interview to ensure you have the mindset and traits we know lead to success in the role

Ready to Apply

If you’ve read this far and you’re excited (maybe even a little nervous), we’d love to hear from you.

We welcome applicants with diverse backgrounds, and different experiences and perspectives - just like the staff who teach through Zen and the children at the schools we work with. We believe in hiring the best people from the widest pool and creating an inclusive atmosphere with a culture where people’s voices are heard and all our team can look forward to coming to work.

We value and respect all differences in all people (seen and unseen). We believe in an environment with equal access to career development opportunities and actively encourage applications from BAME candidates.

If you require any reasonable adjustments during your interview process with us, please do let us know.

Due to the high volume of applications, we regret that we are unable to provide individual feedback on initial submissions.