At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.

A Day in the Life

This Associate Customer Specialist role is for someone analytical, has strong attention to detail, is highly organized, collaborative, and enjoys project work. The Neuroscience Shared Services environment is a dynamic, evolving environment interfacing with a variety of customer types across Medtronic. Specifically, in this role, the Associate Customer Specialist is responsible for processing various customer requests and payments that require personal skills in communication, analytics, auditing, project work, and administrative support while independently performing these tasks in support of business needs. Critical to this role is the ability to bring cross-functional roles together to collaborate and align standard business practices impacting good business decisions and outcomes.

A career at Medtronic is like no other. We’re purposeful. We’re committed. And we’re driven by our Mission to alleviate pain, restore health and extend life for millions of people worldwide.

Responsibilities may include the following and other duties may be assigned:

• Provides project or program support to a functional group or business process
• ​Monitors program/project/system status, budgets, and timetables
• Applies knowledge of and experience in company operations to assist in the development, implementation, and administration of program/system guidelines and procedures
• Gathers and compiles information for reports
• Provides technical support, which may include program/system training, program/system documentation, data extraction, data review, tracking and coding

Required knowledge:

• Bachelor’s degree

• 2 years of related professional experience, or 1 year of experience specifically working with payment processing and data entry

• Excellent English written and oral communication skills

• Strong project management and critical thinking skills is advantageous

• Ability to work in a fast-paced environment with high attention to detail and follow-through is advantageous

• Customer service experience is advantageous

• Experience with SAP is advantageous

• Experience with the U.S. Sunshine Act is advantageous

 

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. 

 

 

Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create.  We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.
 

 

 

This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).

About Medtronic

We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people. 
We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.

Learn more about our business, mission, and our commitment to diversity here