The specialist serves as the primary point of contact for patient inquiries regarding billing, payments, and account balances. They are responsible for documenting interactions, processing refunds, and collaborating with internal teams to resolve financial discrepancies.
The Patient AR Coordinator manages patient accounts receivable, including follow-up, payment plan setup, and account issue resolution. They also lead RCM projects, maintain process documentation, and optimize Athena patient payment tools through cross-functional collaboration.
