Win Systems International Holdings Inc.

Provide Level 2 technical support for the WIGOS ERP software to ensure operational stability for casino and lottery clients. This includes resolving escalated technical incidents, collaborating with development teams, and mentoring Level 1 agents.

The role involves managing the full consultative sales cycle, focusing on identifying, developing, and closing new business opportunities for enterprise-level SaaS Casino Management Systems. Key tasks include building strong relationships with casino executives and delivering compelling product proposals aligned with client needs.

The role is responsible for ensuring that the software ERP WIGOS™ remains operational by identifying, investigating, and resolving technical incidents. This includes handling escalated customer issues and collaborating with technical teams to provide solutions.