This role involves providing L2 technical support for the WIGOS ERP software by investigating and resolving complex customer incidents. The engineer will collaborate with development teams, document troubleshooting steps, and mentor L1 agents to ensure high-quality service delivery.
This role involves providing L2 technical support for the WIGOS ERP software by troubleshooting complex incidents and collaborating with development teams. You will also document resolutions, contribute to the knowledge base, and mentor junior agents to ensure optimal system performance.
