Act as the second line of defense for enterprise customers by resolving complex technical issues related to the edge AI platform and network infrastructure. Collaborate with Customer Success and Engineering teams to document bugs and develop internal troubleshooting guides.
Act as the final technical escalation point to resolve complex, high-severity platform issues across edge hardware, networking, and cloud infrastructure. Partner with Engineering and Product teams to drive permanent code fixes and improve platform reliability.
Drive net-new revenue growth by acquiring strategic Fortune 500 customers in industrial and supply chain sectors. Manage the full enterprise sales cycle from prospecting and executive relationship building to closing complex deals.
Potential roles involve partnering with customers to translate AI-driven insights into operational and safety improvements, and analyzing data to identify trends, risks, and opportunities for impact. Responsibilities may also include building and scaling systems, supporting customer onboarding, and collaborating cross-functionally with Product, Engineering, and Go-To-Market teams.
