The Senior Solutions Engineer manages the technical relationship across the customer lifecycle, from pre-sales validation to deployment and optimization. They design scalable, secure deployment architectures for edge AI platforms and serve as a technical advisor to enterprise IT and security stakeholders.
Voxel
7 Remote Job Openings at Voxel
Act as the second line of defense for enterprise customers by resolving complex technical issues related to the edge AI platform and network infrastructure. Collaborate with Customer Success and Engineering teams to document bugs and develop internal troubleshooting guides.
Act as the final technical escalation point to resolve complex, high-severity platform issues across edge hardware, networking, and cloud infrastructure. Partner with Engineering and Product teams to drive permanent code fixes and improve platform reliability.
Lead onboarding and training for new users while managing a portfolio of mid-market accounts to drive platform engagement. Partner with senior CSMs to monitor customer health and ensure long-term success for enterprise clients.
Own the full post-sale lifecycle for mid-market accounts, focusing on onboarding, platform adoption, and long-term retention. Drive measurable safety and operational outcomes while identifying expansion opportunities and serving as the voice of the customer internally.
Drive net-new revenue growth by acquiring strategic Fortune 500 customers in industrial and supply chain sectors. Manage the full enterprise sales cycle from prospecting and executive relationship building to closing complex deals.
Potential roles involve partnering with customers to translate AI-driven insights into operational and safety improvements, and analyzing data to identify trends, risks, and opportunities for impact. Responsibilities may also include building and scaling systems, supporting customer onboarding, and collaborating cross-functionally with Product, Engineering, and Go-To-Market teams.