The representative will manage patient accounts by making outbound collection calls and negotiating payment plans. They are also responsible for resolving billing inquiries, processing financial assistance requests, and maintaining accurate account records.
The Medical Assistant will utilize department protocols to process medication refills and assist patients with appointment scheduling. They are responsible for maintaining high standards of care while working within a diverse patient population.
The Patient Service Specialist manages high-volume call center operations, including scheduling appointments and performing initial phone triage. They are responsible for verifying patient information and providing professional assistance to patients and colleagues.
