V-LINE GROUP

The Business Controller acts as a key sparring partner for operational units, focusing on profitability analysis and providing support for business decisions. Responsibilities include preparing target vs. actual comparisons, managing project costing, and harmonizing controlling tools and processes across the group.

The primary responsibility is ensuring customer reliability by professionally processing inquiries, quotations, and orders through structured, service-oriented support via writing and verbal communication. Tasks also include preparing quotations, managing order processing, communicating scheduling changes, and handling after-sales services like complaints and returns.

The role is primarily responsible for professional written and verbal customer support during inquiry, offer, and order stages, including creating offers with price calculations considering competition. The employee will also manage order processing, communicate scheduling changes, handle after-sales services like complaints, and build strong customer relationships to ensure a positive customer experience.