Unqork

Establish and nurture strong relationships with customer stakeholders to drive platform adoption, retention, and expansion. Act as the internal voice of the customer to influence product improvements and collaborate with GTM, Product, and Marketing teams.

The role serves as the operational engine for the Customer Experience organization, streamlining workflows and bridging the gap between Technical Advisory and Customer Advocacy teams. Key duties include managing ticket escalations, administering CX tools, and performing financial reconciliations for Statements of Work.

Build and manage a next-generation control plane for Kubernetes fleets across diverse customer environments. Develop self-service infrastructure tooling and improve observability and CI/CD pipelines to enhance the internal engineering experience.

Lead high-engagement technical workshops and certification bootcamps for enterprise customers, partners, and internal employees. Collaborate with instructional designers to optimize curriculum based on learner data and platform updates.