Universal Strategic Advisors

Manage high-volume inbound calls in a federal contact center while documenting sensitive information and preparing detailed reports. Conduct OSINT research and route calls according to operational procedures in a 24/7 environment.

Manage high-volume inbound calls for a federal law enforcement agency and document sensitive information in government systems. Conduct OSINT research and escalate calls according to operational procedures in a 24/7 environment.

Answer and track high-volume inbound calls for a federal law enforcement client in a 24/7 environment. Document sensitive information, conduct OSINT research, and escalate calls according to operational procedures.