Tucows Inc.

Act as a technical and business partner to customers by aligning Wavelo's solutions with their environments and driving successful outcomes. Collaborate with Sales, Product Management, and Customer Success to create solution proposals and support the full engagement cycle.

The role focuses on translating complex business questions into actionable insights, specifically supporting the Finance organization through SQL queries and Looker dashboards. Responsibilities include owning financial reporting, conducting diagnostic analytics, and governing the semantic layer for self-service BI.

You will design and implement scalable AI-driven features using multi-agent systems and advanced RAG architectures. Additionally, you will own the full lifecycle of AI services, from model selection and deployment to monitoring in a Kubernetes environment.

Design and build AI-driven features for a domain services platform using Python and Golang. Collaborate with stakeholders to prototype, develop, and deploy intelligent solutions using commercial and open-source models.

You will design, operationalize, and optimize the PostgreSQL data persistence layer to ensure high availability and performance for mission-critical systems. The role involves building resilient infrastructure, automating database operations, and collaborating with engineering teams to resolve incidents and improve database reliability.

The Manager, Engineering Operations will lead, mentor, and support a team of infrastructure and operations engineers while setting clear priorities and fostering a culture of operational excellence. This role also involves owning infrastructure reliability across AWS and hybrid environments, driving improvements in observability and incident response, and guiding platform strategy.