The reservationist is responsible for managing guest bookings, providing information about properties and local areas, and ensuring accurate billing and data entry. They also actively upsell resort experiences and maintain professional communication via phone and email.
The Senior Manager of Learning & Development is responsible for architecting and facilitating training curricula while managing onboarding and service standards across the Trailborn portfolio. They also lead the people-side of hotel openings and rebrands while partnering with leadership to assess training effectiveness and performance metrics.
