You will take ownership of complex, multi-system escalated incidents and drive them to permanent resolution. Additionally, you will coach front-line staff and develop automation proposals to eliminate recurring technical issues.
Act as the terminal operational escalation point for the services team and take technical command during major incidents. Lead complex migrations, server and cloud transitions, and ensure customer environments remain conformant to established standards.
The role involves solving real technology problems for clients and contributing to the company's operations as part of a tight-knit team. You will be expected to take initiative, manage projects independently, and actively shape the company's direction.
