Define and drive content strategy across product experiences, including conversational interactions for chatbots and AI assistants. Lead content design for complex initiatives while collaborating with cross-functional teams to ensure cohesive and intuitive user experiences.
Define and drive content strategy across product experiences, focusing on conversational interactions and user engagement. Collaborate with cross-functional teams to create cohesive and intuitive user experiences.
The role involves designing AI-powered interactions by crafting clear, human-like dialogue, guiding agent behavior, and designing conversational flows to help users complete tasks. This requires close collaboration with designers, product owners, and developers to ensure AI interactions are natural and consistent with the brand voice.
The Manager, Design Research will lead and evolve the research practice, guiding experienced researchers across complex client engagements to deliver meaningful insights and influence product decisions. This role involves shaping standards, mentoring staff, ensuring high-quality engagements, and collaborating on business development efforts.
