The role involves managing customer tickets from start to finish, including handling chats and phone calls while maintaining high quality standards. Responsibilities also include creating SOPs, building workflow efficiencies, and potentially leading internal projects.
The developer will manage front-end updates, maintenance, and content operations across multiple Shopify and Wix storefronts. They will also perform quality assurance, ensure accessibility compliance, and collaborate with an external development agency.
The coordinator will manage day-to-day administration and communication for the affiliate program, including promoter onboarding and troubleshooting. They will also maintain accurate records, track performance data, and support seasonal campaign rollouts.
The Purchasing Assistant will monitor inventory trends, manage purchase orders, and assist with import documentation and customs clearance. They will also develop performance reports and support the Purchasing and Operations departments with inventory throughput.
The role focuses on the day-to-day execution of shipping and order management, ensuring orders are scheduled and closed out accurately. Key tasks include coordinating carrier pickups, managing shipment inquiries, and resolving shipping claims.
Responsible for collecting payments, resolving invoice discrepancies, and managing chargebacks for MDB Co. The role involves posting daily payments, reconciling customer accounts, and providing AR aging reports for management review.
