The Purchasing Assistant will monitor inventory trends, manage purchase orders, and assist with import documentation and customs clearance. They will also develop performance reports and support the Purchasing and Operations departments with inventory throughput.
Support and maintain EDI and CSV formatted file imports and exports for partners and company websites. Research and troubleshoot partner-specific scenarios while documenting SOPs and assisting in ERP beta testing.
Manage customer tickets, chats, and phone calls from start to finish while maintaining a high CSAT score. Create SOPs and build workflow efficiencies to improve overall customer service delivery.
The role focuses on the day-to-day execution of shipping and order management, ensuring orders are scheduled and closed out accurately. Key tasks include coordinating carrier pickups, managing shipment inquiries, and resolving shipping claims.
Responsible for collecting payments, resolving invoice discrepancies, and managing chargebacks for MDB Co. The role involves posting daily payments, reconciling customer accounts, and providing AR aging reports for management review.
