Provide Tier 2 technical support to diagnose and resolve complex hardware, software, and network issues. Coordinate remediation efforts during high-severity incidents and collaborate with SRE and DevOps teams to develop runbooks.
Switchfly
2 Remote Job Openings at Switchfly
The agent will assist customers with travel bookings, including flights, hotels, and car rentals, while utilizing GDS tools to manage changes and cancellations. They are responsible for resolving complex travel issues and maintaining accurate records of all customer interactions.
