The role involves managing client accounts, overseeing IT asset logistics, and ensuring data security compliance throughout the asset disposition process. You will also provide customer support, train users on platform tools, and assist with account reporting and documentation.
The Client Success Manager is responsible for managing a book of ITAD accounts, focusing on customer retention, renewal, and revenue growth. They act as a trusted advisor, leading onboarding, monitoring account health, and identifying opportunities for upsell and cross-sell.
