You will act as the front-line for users by providing support, resolving issues, and collecting product feedback. This role involves nurturing user relationships and effectively communicating across email, chat, and social media channels.
Provide exceptional customer service across email, chat, and social media while managing user inquiries and complaints. Assist internal teams with fraud reviews, regulatory operations, and product feedback collection to improve the user experience.
Produce a high volume of AI-generated short-form video, image, and audio content for various social platforms. Manage social accounts and iterate on content based on performance data to drive growth and engagement.
