The representative will handle inbound calls regarding dental and vision insurance eligibility, claims, and benefit coverage while providing empathetic support. They will also document call resolutions, assist with enrollment activities, and act as a liaison between the organization and client staff.
The processor will accurately input data from insurance claims and authorization requests into the database system. They are also responsible for logging unclean submissions and maintaining proficiency with client-specific processing guidelines.
You will design, develop, and maintain software applications within the healthcare billing and enrollment systems. This role involves collaborating with architects, mentoring junior engineers, and participating in Agile scrum teams to deliver high-quality software solutions.
