Manage incoming customer calls, including emergency situations, collision notifications, and roadside assistance. Provide support for subscription services while maintaining high standards for call quality and customer satisfaction.
The supervisor is responsible for managing a remote team of retention specialists to achieve sales, quality, and call handling metrics. They will coach team members, conduct performance evaluations, and participate in recruitment and project initiatives.
The Sales Compensation Manager will independently administer complex sales compensation plans for the global advertising sales organization. This role involves collaborating with sales, finance, and HR to ensure accurate payouts, system implementation, and process improvements.
The Senior SBC Engineer will lead the design, configuration, and maintenance of Oracle SBC and OCCAS infrastructure to ensure high availability for emergency call services. They will also provide technical mentorship, manage incident responses, and optimize SIP routing for multi-carrier interoperability.
Build and manage foundational cloud infrastructure using Infrastructure as Code to ensure stability, security, and cost-effectiveness. Collaborate with technical teams to optimize AWS environments and improve platform transparency across the organization.
Leads the configuration, support, and optimization of Workday Learning, Performance, Talent Management, and Recruiting processes. Focuses on translating People + Culture strategies into scalable system solutions and driving data integrity for workforce skills and operational efficiency.
Develop reusable platform components and CDK libraries to streamline cloud infrastructure management and developer productivity. Integrate AI-driven tooling to enhance self-service capabilities and optimize operational workflows for internal development teams.
Define and drive the technical direction of ad buying systems by architecting resilient, cloud-native backend services. Lead the modernization of the Slingshot platform and mentor engineers to foster a culture of technical rigor.
