Design and implement security controls and manage vulnerability efforts to protect company systems and data. Monitor security incidents and ensure compliance with mortgage industry regulations like GLBA and SOX.
Selene Finance LP
7 Remote Job Openings at Selene Finance LP
The role involves assessing contact center staffing needs through short-term and long-term forecasting to optimize schedules and service levels. It also requires real-time monitoring and collaboration with operational leaders to improve efficiency and agent satisfaction.
Sr. Manager, Commercial Contact Center
Selene Finance LP
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Full Time
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a month ago
Selene Finance LP
Lead the strategy and daily operations of a commercial contact center managing approximately 50,000 DSCR and Business Purpose Lending loans. Oversee multichannel borrower engagement and build scalable, pod-based teams to optimize service quality and operational efficiency.
The Senior Servicing Transfer BSA is responsible for managing mortgage servicing transfers and ensuring high-quality client and borrower experiences. The role involves performing job-related duties as instructed to meet the organizational and business needs of the firm.
The Modification Fulfillment Specialist is responsible for interpreting, validating, and executing mortgage loan modification agreements in compliance with investor and regulatory requirements. They ensure accurate system updates, perform financial reconciliations, and collaborate with internal teams to meet service level expectations.
The Diligence Manager - Production Flow is responsible for managing the production and delivery of services, overseeing the Loan Review Quality Control team, and ensuring compliance with regulatory policies. The role involves coordinating with internal departments and reporting findings to clients and management stakeholders.
Customer Advocacy Research Specialist
Selene Finance LP
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Full Time
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5 months ago
Selene Finance LP
The Customer Advocacy Research Specialist investigates customer complaints and inquiries, identifying root causes and supporting the Customer Advocacy Specialists. This role involves drafting professional responses and documenting findings in complaint tracking systems.
