Samhammer

The role focuses on expanding sustainable customer relationships and managing sales opportunities through detailed needs analyses and product presentations. It involves negotiating profitable contracts with C-level executives and analyzing market trends to identify opportunities.

Act as the first point of contact for B2B customers to resolve hardware and software issues via phone and email. Analyze technical malfunctions, document requests in the ticket system, and support various IT systems including POS and routers.

Provide 2nd and 3rd level IT support, including remote troubleshooting and user management within SAP and Microsoft environments. Create knowledge base articles and FAQs to support first-level support and end-users.