You will serve as the primary point of contact for 1st level technical support, assisting customers with hardware and software issues via phone and written channels. Additionally, you will document all support requests in the ticket system and analyze technical faults to provide smart solutions.
The role focuses on expanding sustainable customer relationships and managing sales opportunities through detailed needs analyses and product presentations. It involves negotiating profitable contracts with C-level executives and analyzing market trends to identify opportunities.
Act as the first point of contact for B2B customers to resolve hardware and software issues via phone and email. Analyze technical malfunctions, document requests in the ticket system, and support various IT systems including POS and routers.
