The field service technician will install, maintain, and repair IT, POS, and E-health systems in various locations. Responsibilities also include documenting work via digital checklists and providing both on-site and remote technical support.
You will provide 2nd and 3rd level IT support, manage tickets, and assist users with hardware and software issues. Additionally, you will create knowledge base articles and FAQs to support internal and external knowledge management.
Provide technical support for payment systems via telephone and diagnose/resolve technical issues. Develop technical solutions within 2nd level support and assist in training new colleagues.
The role focuses on expanding sustainable customer relationships and managing sales opportunities through detailed needs analyses and product presentations. It involves negotiating profitable contracts with C-level executives and analyzing market trends to identify opportunities.
