Provide 2nd and 3rd level IT support, including remote troubleshooting of hardware and software issues. Create knowledge base articles and FAQs while managing user access for various applications, including SAP.
Samhammer
2 Remote Job Openings at Samhammer
Act as the first point of contact for customer inquiries via phone and email regarding household appliances. Responsibilities include diagnosing errors, scheduling technician appointments, and documenting cases in the system.
