The candidate will deploy and maintain Genesys IVR, reporting, and omni-channel solutions while integrating them with CRM and workforce management systems. They will also design voice flows, manage digital channels, and generate real-time and historic reports.
The ServiceNow Developer/Administrator will manage, develop, and improve the ServiceNow platform while delivering secure workflows and integrations with enterprise systems. This role involves platform administration, operational support, and translating business requirements into technical solutions.
The Amazon Connect Solutions Consultant is responsible for designing, developing, and implementing cloud-based contact center solutions using AWS platforms. They also act as a technical lead, providing guidance, mentoring, and design authority for the Amazon Service Practice.
The consultant will design, deploy, and maintain Genesys IVR, omni-channel, and workforce management solutions. They will also integrate these systems with third-party CRM platforms and generate real-time and historic reports.
Design, build, and maintain real-time voice and AI-enabled applications using Python and modern asynchronous frameworks. Provide technical guidance to customers and participate in an out-of-hours callout rota to support critical operations.
The AWS Connect Developer is responsible for designing, building, and maintaining scalable cloud-based contact centre solutions using Amazon Connect and the wider AWS platform. The role involves leading development workstreams, mentoring junior staff, and integrating contact centre systems with enterprise platforms like CRM and AI services.
Design and maintain scalable data pipelines and ETL processes integrating systems like Salesforce and ServiceNow. Develop Power BI dashboards and semantic models to provide actionable business insights and reporting.
