The candidate will deploy and maintain Genesys IVR, reporting, and omni-channel solutions while integrating them with CRM and workforce management systems. They will also design voice flows, manage digital channels, and generate real-time and historic reports.
The consultant will design, deploy, and maintain Genesys IVR, omni-channel, and workforce management solutions. They will also integrate these systems with third-party CRM platforms and generate real-time and historic reports.
Design and maintain scalable data pipelines and ETL processes integrating systems like Salesforce and ServiceNow. Develop Power BI dashboards and semantic models to provide actionable business insights and reporting.
