The AWS Connect Developer is responsible for designing, building, and maintaining scalable cloud-based contact centre solutions using Amazon Connect and the wider AWS platform. The role involves leading development workstreams, mentoring junior staff, and integrating contact centre systems with enterprise platforms like CRM and AI services.
Lead the legal strategy for AI and privacy, focusing on the EU AI Act and data protection across commercial contracts and partner agreements. Partner with security and compliance teams to align contractual commitments with ISO certifications and regulatory obligations.
Lead the legal strategy for AI regulation and data protection across commercial relationships, including drafting and negotiating AI-specific customer and partner contracts. Act as the legal lead for EU AI Act implementation and align contractual commitments with ISO 42001 and SOC 2 standards.
Design and maintain scalable data pipelines and ETL processes integrating systems like Salesforce and ServiceNow. Develop Power BI dashboards and semantic models to provide actionable business insights and reporting.
Lead the legal strategy for AI and data protection across commercial contracts, partner agreements, and global regulatory compliance. Act as the primary legal voice for EU AI Act implementation and align contractual commitments with ISO 42001 standards.
Lead the end-to-end delivery of AI-powered customer service bot solutions within contact center environments. Manage cross-functional teams and stakeholders to ensure timely delivery, quality outcomes, and alignment with business goals.
