Ringover

Act as the final escalation point for complex technical issues on the Ringover cloud-calling platform, resolving high-priority tickets for strategic accounts. Partner with Software Engineering to isolate defects, document bugs in Jira, and implement complex tenant configurations.

Manage a portfolio of existing small business clients to drive retention and identify growth opportunities through upsells and cross-sells. Act as the primary strategic advisor and bridge between clients and internal teams to ensure high satisfaction and minimize churn.

Manage the full sales cycle for small businesses in the US and Canada, from prospecting to closing. Act as a strategic advisor by conducting product demos and collaborating with cross-functional teams for seamless onboarding.