The Call Center Representative serves as the first point of contact for ProMedica patients, facilitating service coordination and referrals. They act as a liaison to communicate patient status and treatment plans to healthcare professionals.
The Clinical Documentation Specialist improves the quality and completeness of provider-based clinical documentation by reviewing patient records and ensuring accuracy. They also collaborate with coders and providers while delivering documentation improvement education.
The pharmacist will review and support prior authorizations, formulary exceptions, and payer denials to ensure timely patient access to therapies. Additionally, they will perform medication reconciliation and provide transitions of care services to promote safe medication management.
The pharmacist will manage prior authorizations, formulary exceptions, and payer denials to ensure timely patient access to medications. They will also perform clinical reviews of refill requests and provide transitions of care services including medication reconciliation and patient education.
The IT Principal Trainer is responsible for training users on Epic clinical applications and managing associated operational workflows. This includes building and maintaining the training technical environment and creating high-quality instructional materials.
