Perfected Claims

The Program Lead supports the day-to-day operational execution of tort programs by managing workflows and triaging operational requests. They are responsible for drafting SOPs, tracking KPIs, and partnering with cross-functional teams to improve program efficiency.

The Business Analyst supports operational efficiency by managing daily reporting, data ingestion, and quality control for Client and Business Operations. They are also responsible for maintaining production trackers, drafting SOPs, and building dashboards to support leadership decision-making.