PCNA

Lead and develop a high-performing Customer Success team to drive retention, operational excellence, and long-term account growth. Partner cross-functionally with Sales, Operations, and Executive Leadership to align customer expectations with business objectives.

The Custom Sourcing Specialist manages the 'Beyond by PCNA' division, overseeing the sourcing and fulfillment of custom orders. This involves developing custom catalogs, creating pricing models, and acting as a liaison between customers and factories.