The Customer Success Engineer is responsible for performing on-site installations, repairs, and technical troubleshooting at customer locations. They act as a primary point of contact for customers, gathering feedback and ensuring high levels of customer satisfaction through proactive service.
Own the vision, strategy, and roadmap for a product line, using customer discovery and market research to guide product direction and align it with business strategy. Define requirements and success metrics, collaborate with engineering and design, communicate the customer and business rationale, and track performance to adjust the strategy.
The Business Development Representative is responsible for generating qualified sales opportunities by identifying and engaging prospective healthcare customers. They will execute outbound prospecting campaigns, qualify leads, and collaborate with the sales team to drive revenue growth.
