Lead, mentor, and grow a multi-site team of engineers while maintaining hands-on involvement in architecture and technical strategy. Partner with cross-functional leadership to align infrastructure roadmaps with business objectives and drive AI-native development workflows.
Resolve complex escalated support tickets from parents and teachers via email. Handle sensitive Trust & Safety escalations and provide feedback to the broader CX team.
Lead high-impact engineering initiatives for a personalized, AI-guided educational platform focusing on discovery and payment workflows. Partner with leadership to align on technical strategy and mentor engineers in AI-native development practices.
Lead cross-functional execution of public-funding and Education Savings Account (ESA) initiatives across various departments to ensure on-time delivery. Act as the internal expert on ESA families while driving AI-enabled efficiencies and scaling operational workflows.
