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Support Escalations Specialist (6-Month Contract)
Resolve complex escalated support tickets from parents and teachers via email. Handle sensitive Trust & Safety escalations and provide feedback to the broader CX team.
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Outschool, Inc.
Remote Job Openings at Outschool, Inc. (3)
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Staff Software Engineer
Lead high-impact engineering initiatives for a personalized, AI-guided educational platform focusing on discovery and payment workflows. Partner with leadership to align on technical strategy and mentor engineers in AI-native development practices.
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Public Funding Project Lead
Lead cross-functional execution of public-funding and Education Savings Account (ESA) initiatives across various departments to ensure on-time delivery. Act as the internal expert on ESA families while driving AI-enabled efficiencies and scaling operational workflows.