Novig

Manage high-volume user support via chat and email using Intercom during live sports events. Resolve time-sensitive platform issues and provide feedback to improve internal documentation and FAQs.

Investigate multi-accounting, bonus abuse, and suspicious betting patterns to maintain marketplace integrity. Build evidence-backed cases and refine fraud systems to protect users as the exchange scales.

The Chief Compliance Officer will be responsible for building and leading a best-in-class compliance framework, applying deep expertise in CFTC DCM Core Principles to design, implement, and enhance a scalable compliance program. This role involves serving as the primary internal owner of the framework, managing regulatory examinations, and partnering cross-functionally to embed regulatory requirements into systems and workflows.