The Chief Fan Officer will own content creation end-to-end, including scripting, filming, and editing daily posts for social media platforms. They will also represent the company on news broadcasts and engage with the sports community to capture local attention.
You will investigate suspicious betting patterns, multi-accounting, and bonus abuse to maintain marketplace integrity. You will also analyze data and internal tools to build evidence-backed cases and handle risk management.
You will curate and manage featured sports prediction markets by monitoring real-time sports events and user feedback. You will collaborate with product and marketing teams to launch new markets and ensure the platform reflects current sports trends.
Manage high-volume user support via chat and email using Intercom during live sports events. Resolve time-sensitive platform issues and provide feedback to improve internal documentation and FAQs.
