Northwestern Energy

Act as the first point of contact for customers to handle emergency and non-emergency requests via phone, web, mail, and email. Provide account information, technical support, and explain billing and energy efficiency programs while meeting contact center metrics.

Serve as the first point of contact for customers to handle emergency and non-emergency requests via phone, web, mail, and email. Provide account information, technical support, and explain billing and energy efficiency programs while meeting contact center metrics.