Manage customer support tickets from initial response to resolution while troubleshooting issues across IMS, cloud, and networking stacks. Perform planned software upgrades, monitor customer environments, and maintain high-quality documentation and runbooks.
You will be responsible for the end-to-end delivery, integration, and technical deployment of cloud-native mobile infrastructure solutions. Additionally, you will maintain and monitor production environments while providing 2nd-level support and incident management for clients.
Responsible for the technical deployment, integration, and high/low-level design of cloud-native mobile network solutions. This includes environment setup, automation of deployment processes, and providing second-level support for incident management.
This is a general application for future opportunities across various departments including Engineering, DevOps, and Business Development. Candidates are encouraged to share their background, ambitions, and the impact they wish to have at the company.
