The Implementation Specialist will own the end-to-end rollout strategy for large, multi-branch healthcare accounts, managing timelines and executive relationships. They will also lead training and enablement programs to drive clinician adoption and ensure successful long-term usage of the platform.
The Senior Marketing Manager will own and execute end-to-end multi-channel demand generation campaigns and brand awareness initiatives. They will translate complex clinical data and ROI metrics into high-converting marketing collateral and sales enablement assets.
You will manage first-line support for clinicians and staff via Zendesk, handling troubleshooting, ticket triage, and technical escalations. Additionally, you will collaborate with the product team to surface user pain points and ensure a consistent, proactive support experience.
Provide first-line technical support to clinicians and admins via Zendesk, resolving operational issues and managing high-volume triage. Identify and escalate product bugs to engineering while translating user pain points into actionable product insights.
