The QA Specialist is responsible for performing accurate and timely home health chart reviews, ensuring compliance with ICD-10-CM coding guidelines and OASIS standards. They will validate AI-generated documentation, identify discrepancies, and escalate incomplete or contradictory records to maintain high-quality clinical outcomes.
The Manager of Customer Support will lead and develop a team of Technical Customer Support Specialists while serving as the primary escalation point for complex technical issues. They are responsible for building support processes, managing team KPIs, and partnering with engineering and product teams to improve the user experience.
The Implementation Specialist will own the end-to-end rollout strategy for large, multi-branch healthcare accounts, managing timelines and executive relationships. They will also lead training and enablement programs to drive clinician adoption and ensure successful long-term usage of the platform.
The Senior Marketing Manager will own and execute end-to-end multi-channel demand generation campaigns and brand awareness initiatives. They will translate complex clinical data and ROI metrics into high-converting marketing collateral and sales enablement assets.
You will manage first-line support for clinicians and staff via Zendesk, handling troubleshooting, ticket triage, and technical escalations. Additionally, you will collaborate with the product team to surface user pain points and ensure a consistent, proactive support experience.
