Nestmed

Technical Customer Support Specialist

Nestmed · Full Time · 6 hours ago

Nestmed

🌎 United States 💵 $60000 - $75000 per year ⭐ 2-5 yrs exp 💼 Support

Provide first-line technical support to clinicians and admins via Zendesk, resolving operational issues and managing high-volume triage. Identify and escalate product bugs to engineering while translating user pain points into actionable product insights.

security customer-support documentation

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Manager, Customer Support

Nestmed · Full Time · 7 days ago

Nestmed

🌎 United States 💵 110K - 125K per year ⭐ 5-10 yrs exp 💼 Support

Lead and develop a team of Technical Customer Support Specialists while serving as the L2 technical escalation point for complex issues. Establish support processes, manage KPIs, and collaborate with Product and Engineering teams to resolve systemic product issues.

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Manager, Customer Support

Nestmed · Full Time · 7 days ago

Nestmed

🌎 Canada 💵 $100K - $110K per year ⭐ 5-10 yrs exp 💼 Support

Lead and develop a team of Technical Customer Support Specialists while serving as the L2 technical escalation point for complex issues. Establish support processes, manage KPIs, and collaborate with Product and Engineering teams to resolve systemic product issues.

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Technical Customer Support Specialist

Nestmed · Full Time · a month ago

Nestmed

🌎 Canada 💵 80000 - 90000 per year ⭐ 2-5 yrs exp 💼 Support

Serve as the first line of support for clinicians and admins via Zendesk to troubleshoot issues and escalate bugs to engineering. Translate user feedback into actionable insights to improve product usability and collaborate with Customer Success for a proactive experience.

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Director of Coding Operations

Nestmed · Full Time · 2 months ago

Nestmed

🌎 United States 💵 $120K - $140K per year ⭐ 5-10 yrs exp 💼 Others

Lead a team of certified coders to ensure high accuracy and compliance in home health and hospice coding using an AI-native platform. Partner with enterprise customers as a trusted advisor to optimize coding workflows and collaborate with product teams to improve AI model performance.

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