Serve as the customer- and sales-facing quality contact, managing RMA and replacement or credit requests, warranty terms, RFP content, customer escalations, and corrective-action responses. Track request and escalation trends, coordinate with internal teams, and proactively communicate emerging quality issues to Sales and Marketing.
The Product Owner gathers and documents business requirements while serving as a liaison between stakeholders and technical teams. They facilitate project communication, define scope, and support testing efforts to ensure alignment with business objectives.
