National Association of Insurance Commissioners (NAIC)

Acts as a bridge between customers and the product team to ensure ITG products align with real-world user needs and operational workflows. Responsibilities include translating customer perspectives into actionable requirements, supporting user acceptance testing, and gathering feedback to drive product improvements.

Lead the onboarding, enablement, and adoption of CLARA and other AI solutions for regulatory users. Act as the primary point of contact to bridge product, technology, and regulatory stakeholders while collecting user feedback for product improvement.