The Senior Helpdesk Officer manages complex technical incidents and escalations while ensuring service levels are met. They also supervise helpdesk agents, coordinate workloads, and drive continuous improvement in support processes and service quality.
Design, develop, and maintain scalable Java-based backend systems using Spring Boot and various relational databases. Collaborate with cross-functional teams to integrate RESTful APIs and implement CI/CD pipelines within an Agile environment.
Design, develop, and maintain scalable Java-based backend systems and RESTful APIs using Spring Boot. Collaborate with cross-functional teams and DevOps to optimize application performance and implement CI/CD pipelines.
