Naijatutors Konnect

The role involves managing omnichannel client communications and support tickets while ensuring strict adherence to SLAs. Additionally, the specialist monitors live virtual classes to ensure tutor compliance and performs quality assurance audits on recorded sessions.

Lead global platform operations by unifying Finance, Client Support, and Session Monitoring under a single governance framework. Ensure strict compliance through systematic audits, SLA enforcement, and the optimization of data-driven staffing models.